Robert W. Beckwith
Honesty and Quality – These words are important to me for two reasons. First, they are the basis for my philosophy of business- and it has been very successful both for Beckwith Electric and for our customers. Secondly, honesty and quality define the industry that I chose to be involved in for the rest of my life. While working in the Electronic Lab at G.E. and later at Gulton Industries, I was introduced to most large types of industry. I discovered that each type had a personality and the electric utility industry reminded me of a somewhat conservative gentleman. I had no problem at all in choosing the electric utilities who have constantly proven to me that honesty and quality are appreciated and are, in fact, very saleable commodities.
We are very much a “do-it-yourself” type company, both in the design and manufacture of products, as well as in customer support. We believe in being our own expert; whether it’s accounting, computer programming, literature production, or automatic production and testing. When we couldn’t find equipment accurate enough to test our synchronizing relays, we designed an assembly, which is at the forefront of technology, using components from many sources. While we buy many packaged computer programs, we have also learned how to modify them to suit our particular needs. In this way, we become the master, not the computer. This philosophy has two major benefits. We have more control when we do it ourselves, and we can more readily respond to the changing needs of our customers.
“The needs of the customer” may seem to be an often used and worn out phrase, but our success has proven that keeping this idea as our first priority is a practical way of doing business. In fact, the beginning of many of our products was when a customer asked, “Can you solve this problem for me?” If we couldn’t, we told them so. If we could, we knew that the solution would have to solve the real problem, and not be just an updated copy of older techniques.
By choice, we permit the company to expand only as fast as profits allow, turning down many tempting offers of investment capital. We don’t want to lose control of the company we have nurtured, but more importantly, we don’t want to lose sight of our first goal- to sell quality products.
We will not ignore the lessons that the utility industry so graciously taught us.
Robert W. Beckwith
Chairman, Board of Directors